中國網(wǎng)站品牌欄目（頻道）
Amid criticisms over the performance of Expo volunteers during last week's trial run of the event, organizers said on Thursday that they will add more hands on site and improve the training of the group.
The green-uniformed on-site volunteers, most of whom are college students, appeared unprepared and failed to ease the flow of visitors, despite long-term training ahead of the soft opening on April 20, tourists said. In crowded areas, such as the square near the popular China Pavilion, not enough volunteers were in place.
At Thursday's press conference, Expo organizers promised to strengthen the on-site training.
Volunteers will be required to undergo a two-day training session before they can officially start work. The location of the volunteers in the Expo Garden will be optimized and more volunteers will be stationed at hot spots.
"We hope they can serve the visitors better and provide more useful information after the Expo opens on May 1," said Xia Kejia, director of the volunteer department of the Bureau of Shanghai World Expo Coordination.
Despite the criticisms, Expo volunteers said they would provide better service in the next six months.
"Some questions are similar, so I think I can get familiar with all possible questions very quickly," said Zhang Guan, who is a volunteer on Expo Boulevard, one of the busiest areas in the Expo Garden.
Zhang said he was approached by visitors every 10 seconds during peak hours.
Visitors are advised to get some knowledge of the site before they start their tour.
Some 27,200 volunteers were sent to serve more than one million visitors in the six days of trial operation from April 20 to April 26.
By April 6 this year, organizers had recruited 72,000 on-site volunteers to provide services in the Expo Garden. Meanwhile, about 100,000 volunteers will work at 1,075 service stations in the city to provide language and information services.
Visitors to the Expo Garden will see some foreign green-uniformed volunteers. The number of foreign volunteers is about 200.
"Please do not hesitate to approach me and ask questions, in Chinese or in English," said Zakir Hossain Khan, who is a foreign student at Tongji University.
Questions:
1. Who are the Expo volunteers?
2. How many volunteers are at the Expo and in Shanghai?
3. Can foreigners serve as volunteers?
Answers:
1. Most are college students.
2. About 27,200 volunteers were sent to serve more than one million visitors in the six days of trial operation from April 20 to April 26. About 72,000 on-site volunteers were recruited to provide services in the Expo Garden; 100,000 volunteers will work at 1,075 service stations in the city to provide language and information services.
3. Yes. About 200 volunteers are foreigners.
（中國日報網(wǎng)英語點津 Helen 編輯）
About the broadcaster:
Nelly Min is an editor at China Daily with more than 10 years of experience as a newspaper editor and photographer. She has worked at major newspapers in the U.S., including the Los Angeles Times and the Detroit Free Press. She is fluent in Korean and has a 2-year-old son.
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